Privacy Notice
Last Updated: July 25, 2025
Thank you for visiting veloraynene. This website is operated by veloraynene. We respect your privacy and are committed to handling your personal information responsibly while providing a secure and convenient shopping experience.
By accessing our website, using our services, or placing an order with us, you acknowledge and agree that your information may be collected, used, stored, processed, and shared as described in this Privacy Policy.
Information We Collect
We may collect personal information from you when you interact with our website or services, including when you:
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Browse or visit our website
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Place an order
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Create or update customer information
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Subscribe to emails, newsletters, or promotional messages
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Contact our customer support team
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Submit reviews, surveys, giveaway entries, or other promotional forms
The information we collect may include:
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Name
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Email address
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Phone number
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Billing address
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Shipping address
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Order details
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Payment-related information
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Purchase history
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Any other information you choose to provide to us
We may also automatically collect certain technical and usage information when you visit our website, such as:
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IP address
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Browser type
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Device information
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Pages viewed
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Links clicked
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Time spent on our website
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Log data
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Cookies
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Pixel tags
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Similar tracking technologies
How We Use Your Information
veloraynene may use your information for business and service-related purposes, including to:
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Process and confirm your order
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Arrange shipping and delivery
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Provide order updates and tracking information
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Handle refunds, returns, exchanges, or customer support requests
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Respond to your questions or concerns
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Improve our website, products, and services
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Personalize your shopping experience
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Send promotional emails, newsletters, offers, or product updates
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Display relevant advertising and marketing content
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Detect and prevent fraud, unauthorized transactions, or security risks
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Maintain website security and performance
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Comply with applicable laws, regulations, and legal obligations
Cookies and Similar Technologies
Our website may use cookies and other tracking tools to help improve your shopping experience and website performance.
These technologies may be used to:
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Keep the website functioning properly
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Remember your preferences
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Save items in your cart
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Analyze website traffic and visitor behavior
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Improve site speed and usability
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Show relevant advertisements or promotional content
Types of cookies we may use include:
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Necessary cookies for basic website operation
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Performance cookies for analytics and site improvement
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Functional cookies to remember preferences such as location or currency
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Advertising cookies to help deliver more relevant marketing messages
You can manage or disable cookies through your browser settings. Please note that some website features may not work properly if cookies are turned off.
Sharing Your Information
We do not sell your personal information for ordinary business purposes. However, we may share your information with trusted third-party service providers when necessary to operate our store and provide our services.
These third parties may include:
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Payment processors
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Shipping carriers and delivery partners
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Order fulfillment providers
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Customer service tools
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Marketing and advertising partners
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Analytics and website performance providers
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Fraud prevention and security service providers
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Legal, regulatory, or government authorities when required by law
We may also share aggregated, anonymized, or non-personally identifiable information for business analysis, marketing, or operational purposes.
Text Marketing
If you provide your phone number during checkout or subscribe to SMS updates, you may receive text messages related to your order, abandoned cart reminders, shipping updates, or promotional offers.
You may opt out of SMS communications at any time by following the unsubscribe instructions included in the message or by contacting us at:
Your Privacy Choices
Depending on applicable laws, you may have the right to request access to, correction of, restriction of, or deletion of your personal information.
You may also ask us to update inaccurate information or limit certain types of communications.
To submit a privacy-related request, please contact us at:
You can also unsubscribe from promotional emails by clicking the unsubscribe link included in our marketing emails.
California Privacy Rights
If you are a California resident, you may have the right to request information about how your personal information is collected, used, or shared with third parties for marketing purposes.
To submit a California privacy request, please email us at:
Please include the subject line:
Attn: California Privacy
This helps us identify and process your request more efficiently.
Children’s Privacy
Our website and services are not directed to children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take reasonable steps to delete that information.
Users under the age of 18 should only use our website or services with appropriate parental or guardian consent.
Data Security
We use reasonable administrative, technical, and physical safeguards to help protect your personal information.
Sensitive information submitted through our website is protected using SSL encryption where applicable.
However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
Third-Party Websites
Our website may include links to third-party websites, applications, or services.
veloraynene is not responsible for the privacy practices, security standards, content, or policies of external websites. We encourage you to review their privacy policies before providing any personal information.
Data Storage and International Transfers
Your personal information may be stored, processed, or transferred in regions where we or our service providers operate, including but not limited to the United States, Canada, Hong Kong, and other locations.
By using our website or placing an order, you understand that your information may be transferred to and processed in these regions.
We retain personal information only for as long as necessary to support business operations, fulfill orders, provide customer service, meet legal requirements, prevent fraud, resolve disputes, and maintain security.
Updates to This Policy
We may revise this Privacy Policy from time to time.
When changes are made, the updated version will be posted on this page with the revised “Last Updated” date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, wish to unsubscribe from communications, or need help with a privacy-related request, please contact us:
Brand: veloraynene
Company Name: HONGKONG RUNHAO LIMITED
Email: support@veloraynene.com
Phone: +1 (570) 684-6792
Company Address:
FLAT/RM A 12/F, ZJ 300
300 LOCKHART ROAD
WAN CHAI, HONG KONG