Last Updated: July 25, 2025
Thank you for visiting Veloraynene. This website is operated by Veloraynene. We respect your privacy and are committed to handling your personal information responsibly while providing a secure and convenient shopping experience.
By accessing our website, using our services, or placing an order with us, you acknowledge and agree that your information may be collected, used, stored, processed, and shared as described in this Privacy Policy.
Information We Collect
We may collect personal information from you when you interact with our website or services, including when you:
Browse or visit our website
Place an order
Create or update customer information
Subscribe to emails, newsletters, or promotional messages
Contact our customer support team
Submit reviews, surveys, giveaway entries, or other promotional forms
The information we collect may include:
Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment-related information
Purchase history
Any other information you choose to provide to us
We may also automatically collect certain technical and usage information when you visit our website, such as:
IP address
Browser type
Device information
Pages viewed
Links clicked
Time spent on our website
Log data
Cookies
Pixel tags
Similar tracking technologies
How We Use Your Information
Veloraynene may use your information for business and service-related purposes, including to:
Process and confirm your order
Arrange shipping and delivery
Provide order updates and tracking information
Handle refunds, returns, exchanges, or customer support requests
Respond to your questions or concerns
Improve our website, products, and services
Personalize your shopping experience
Send promotional emails, newsletters, offers, or product updates
Display relevant advertising and marketing content
Detect and prevent fraud, unauthorized transactions, or security risks
Maintain website security and performance
Comply with applicable laws, regulations, and legal obligations
Cookies and Similar Technologies
Our website may use cookies and other tracking tools to help improve your shopping experience and website performance.
These technologies may be used to:
Keep the website functioning properly
Remember your preferences
Save items in your cart
Analyze website traffic and visitor behavior
Improve site speed and usability
Show relevant advertisements or promotional content
Types of cookies we may use include:
Necessary cookies for basic website operation
Performance cookies for analytics and site improvement
Functional cookies to remember preferences such as location or currency
Advertising cookies to help deliver more relevant marketing messages
You can manage or disable cookies through your browser settings. Please note that some website features may not work properly if cookies are turned off.
Sharing Your Information
We do not sell your personal information for ordinary business purposes. However, we may share your information with trusted third-party service providers when necessary to operate our store and provide our services.
These third parties may include:
Payment processors
Shipping carriers and delivery partners
Order fulfillment providers
Customer service tools
Marketing and advertising partners
Analytics and website performance providers
Fraud prevention and security service providers
Legal, regulatory, or government authorities when required by law
We may also share aggregated, anonymized, or non-personally identifiable information for business analysis, marketing, or operational purposes.
Text Marketing
If you provide your phone number during checkout or subscribe to SMS updates, you may receive text messages related to your order, abandoned cart reminders, shipping updates, or promotional offers.
You may opt out of SMS communications at any time by following the unsubscribe instructions included in the message or by contacting us at:
Your Privacy Choices
Depending on applicable laws, you may have the right to request access to, correction of, restriction of, or deletion of your personal information.
You may also ask us to update inaccurate information or limit certain types of communications.
To submit a privacy-related request, please contact us at:
You can also unsubscribe from promotional emails by clicking the unsubscribe link included in our marketing emails.
California Privacy Rights
If you are a California resident, you may have the right to request information about how your personal information is collected, used, or shared with third parties for marketing purposes.
To submit a California privacy request, please email us at:
Please include the subject line:
Attn: California Privacy
This helps us identify and process your request more efficiently.
Children’s Privacy
Our website and services are not directed to children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take reasonable steps to delete that information.
Users under the age of 18 should only use our website or services with appropriate parental or guardian consent.
Data Security
We use reasonable administrative, technical, and physical safeguards to help protect your personal information.
Sensitive information submitted through our website is protected using SSL encryption where applicable.
However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
Third-Party Websites
Our website may include links to third-party websites, applications, or services.
Veloraynene is not responsible for the privacy practices, security standards, content, or policies of external websites. We encourage you to review their privacy policies before providing any personal information.
Data Storage and International Transfers
Your personal information may be stored, processed, or transferred in regions where we or our service providers operate, including but not limited to the United States, Canada, Hong Kong, and other locations.
By using our website or placing an order, you understand that your information may be transferred to and processed in these regions.
We retain personal information only for as long as necessary to support business operations, fulfill orders, provide customer service, meet legal requirements, prevent fraud, resolve disputes, and maintain security.
Updates to This Policy
We may revise this Privacy Policy from time to time.
When changes are made, the updated version will be posted on this page with the revised “Last Updated” date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, wish to unsubscribe from communications, or need help with a privacy-related request, please contact us:
Brand: Veloraynene
Company Name: Capa Holdings Limited
Email: support@veloraynene.com
Phone: +1 (570) 684-6792
Company Address:
FLAT G-133, 16/F, PHASE 2,
SUPERLUCK INDUSTRIAL CENTRE,
57 SHA TSUI ROAD,
TSUEN WAN, HK