Return Policy

Last Updated: July 25, 2025

Thank you for shopping with veloraynene.

We want every customer to have a smooth and reliable shopping experience. If there is a problem with your order, our support team will review the situation carefully and help provide a fair solution according to this policy.

For any order-related issue, please contact us at support@veloraynene.com and include your Order Number and the email address used at checkout so we can assist you faster.

General Return Policy

All orders placed with veloraynene are treated as final sale.

We generally do not accept returns or exchanges unless the product you received has a verified quality issue, arrives visibly damaged, or is not the item you ordered.

Please make sure to review product details, sizes, colors, and order information carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

Although we do our best to ensure products are checked before shipment, issues may occasionally occur during fulfillment or delivery.

If your item arrives damaged, defective, or incorrect, please contact our customer support team before taking any further action.

Please inspect your package as soon as it is delivered. If there is an issue, you must notify us within 7 days of delivery.

To help us review your case quickly, please email support@veloraynene.com with the following information:

  • Your Order Number

  • The email address used when placing the order

  • A clear description of the problem

  • Photos or videos showing the damage, defect, or incorrect item

  • Photos of the packaging or shipping label, if available

Once we receive your information, our team will review the details and determine the most appropriate solution.

Depending on the situation, the solution may include a replacement, a partial refund, or a full refund.

Refunds

If your refund request is approved, the refund will be issued to your original payment method.

After the refund has been processed on our side, it usually takes 7–12 business days for the funds to appear in your account. The exact timing may depend on your bank, card issuer, PayPal, or payment provider.

Please note that processing times may vary depending on the financial institution.

Exchanges

We do not provide standard exchanges for reasons such as preference changes, wrong size selection, wrong color selection, or change of mind.

A replacement may only be offered if the item is confirmed to be damaged, defective, or incorrect, and the request has been approved by our customer support team.

Unauthorized Returns

Please do not return any product without receiving instructions from our support team first.

Items sent back without prior approval will not be accepted. We are unable to provide a refund, replacement, store credit, or other resolution for unauthorized returns.

If a return is required for your case, our customer support team will provide the proper return instructions.

Non-Returnable Situations

Returns, refunds, or replacements may not be available in the following cases:

  • The request is submitted more than 7 days after delivery

  • The item was used, altered, washed, damaged, or mishandled after delivery

  • The issue is caused by incorrect use or improper installation

  • The customer ordered the wrong size, color, or product by mistake

  • The customer no longer wants the item

  • The package was delivered to the address provided at checkout

  • No valid photos, videos, or proof of issue are provided

Each case will be reviewed based on the order details and supporting evidence provided.

Contact Us

For return, refund, replacement, or product issue assistance, please contact us directly:

Brand: veloraynene
Company Name: HONGKONG RUNHAO LIMITED
Email: support@veloraynene.com
Phone: +1 (570) 684-6792

Company Address:
FLAT/RM A 12/F, ZJ 300
300 LOCKHART ROAD
WAN CHAI, HONG KONG

For faster support, please include your Order Number and the email address used at checkout when contacting us.