Shipping Protection & Tipping Policy

At veloraynene, we want customers to have greater flexibility and control when placing an order. For this reason, certain optional services may be made available during checkout, including Shipping Protection and Tipping.

These services are entirely optional and are never required in order to complete a purchase.

1. Optional Checkout Services

Both Shipping Protection and Tipping are voluntary add-ons.

They will only be included in your order when you actively choose to add them during checkout.

  • Shipping Protection provides optional coverage for certain delivery-related issues, including eligible cases involving packages that are lost, damaged, or stolen while in transit.
  • Tipping gives customers the option to voluntarily leave an additional amount as a gesture of appreciation for our fulfillment and customer support teams.

You are not required to purchase either service in order to place an order with veloraynene.

2. Shipping Protection Coverage

When Shipping Protection is added to an order, eligible shipment-related incidents may be covered according to the applicable protection terms.

For complete information regarding what is covered, what is excluded, and how Shipping Protection works, please review the dedicated Shipping Protection page:

https://veloraynene.com/products/108shipping-protection

We recommend reviewing the applicable terms before selecting this optional service.

3. Refunds for Optional Add-Ons

If you purchase Shipping Protection or leave a Tip and later decide that you no longer want the service, you may request a refund of the applicable optional charge.

This also applies if the add-on was selected accidentally during checkout.

Where eligible, we will refund the full amount paid specifically for the Shipping Protection or Tip.

A refund request may still be submitted even if the associated order has already entered fulfillment or has been shipped.

Refunds under this section apply only to the voluntary Shipping Protection or Tipping charge and do not automatically affect the remainder of your order.

4. Requesting Assistance or a Refund

If you have questions about these optional services or would like to request a refund for Shipping Protection or Tipping, please contact our customer service team.

You may reach us through the following contact methods:

Please include your Order Number and the email address used when placing the order whenever possible. This will help our support team locate your purchase and handle your request more efficiently.

Our customer service team will review your request and assist you with the applicable next steps.