Last Updated: July 25, 2025
These Terms of Purchase apply to all orders, products, and services purchased through Veloraynene. This website is operated by Veloraynene.
By browsing our website, placing an order, or using any of our services, you agree to be bound by these Terms of Purchase, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on our website.
General Terms
By purchasing from Veloraynene, you confirm that you are at least 18 years old, have the legal ability to enter into a binding agreement, and are permitted to use our website and services under applicable laws.
You agree to use our website and purchase products only for lawful purposes. It is your responsibility to make sure that any product ordered from our store can be legally purchased, imported, shipped, and used in your country, state, or region.
Privacy Policy
Any personal information you provide through our website, email, phone, checkout page, or other communication channels will be collected, used, stored, and processed according to our Privacy Policy.
Veloraynene may revise its Privacy Policy from time to time. If you continue using our website after updates are posted, it means you accept the revised Privacy Policy.
Order Processing
Veloraynene reserves the right to decline, cancel, or refuse to process any order at our discretion.
This may happen for reasons including, but not limited to:
The product is unavailable or out of stock
The listed price or product information contains an error
The order appears suspicious or potentially fraudulent
Required verification information is missing or incomplete
Payment cannot be verified
Shipping restrictions apply
Other circumstances make cancellation necessary
If your order is canceled or cannot be processed, you will not be charged. If payment has already been made, a refund will be issued to your original payment method.
We also reserve the right to update product information, correct errors, adjust pricing, revise promotions, change descriptions, or modify availability at any time, including after an order has been submitted, unless prohibited by law.
Product Descriptions
We make reasonable efforts to display product names, photos, descriptions, prices, colors, sizes, specifications, and other details as accurately as possible.
However, Veloraynene does not guarantee that all website content will always be complete, current, accurate, error-free, or exactly the same as the final product received.
Product colors may also appear slightly different depending on your device screen, lighting, photography, or display settings.
If the product you receive is significantly different from its description, your request will be reviewed according to our Return & Refund Policy.
Quick View and Add-to-Cart Tools
Our website may provide quick-view, quick-add, or similar shopping tools for convenience.
These features are designed to help customers browse and add items to the cart more quickly. However, they may not display every product detail, specification, size, feature, or condition.
Before completing your purchase, please review the full product page carefully to confirm all details, including product information, pricing, options, and specifications.
Pricing Information
Veloraynene works to keep all prices and promotional information accurate. However, pricing mistakes, discount errors, or incorrect promotional details may occasionally occur.
If a product is listed at an incorrect price, we reserve the right to cancel, refuse, or adjust the order. If your order is affected, we will notify you by email.
If payment has already been completed and the order is canceled because of a pricing or listing error, we will issue a refund to your original payment method.
We may correct inaccurate product prices, retail prices, sale prices, discounts, and promotional information at any time.
Product Availability
Product availability shown on our website is not a guarantee of immediate shipment.
Inventory may change quickly, and an item that appears available when you place your order may become unavailable before fulfillment is completed.
If an item in your order becomes unavailable, we may cancel that item or the entire order and notify you by email.
Estimated delivery times may vary depending on inventory levels, processing time, shipping carrier performance, customs clearance, weather conditions, destination address, holidays, or other factors beyond our control.
Additional Product Disclaimers
Products sold by Veloraynene may:
Not include manufacturer warranties
Not include extra service plans or after-sale support from the manufacturer
Not include manuals, instructions, or safety warnings in your local language
Differ from local labeling rules, product standards, or technical requirements
Require adapters, converters, or compatibility checks depending on your country or region
Have slight variations in packaging, color, measurement, or appearance due to production batches
Before placing an order, you are responsible for reviewing the product details carefully and confirming that the product is suitable, compatible, and lawful for use in your location.
Taxes, Customs, and Duties
Your order may be subject to taxes, customs duties, import fees, VAT, handling charges, or other government-required costs depending on your country or region.
Unless clearly stated otherwise at checkout, these charges are not included in the product price or shipping fee.
Customers are responsible for paying any applicable customs duties, taxes, import charges, or related fees required by local authorities.
Veloraynene is not responsible for delays, returns, or additional costs caused by customs procedures or unpaid import fees.
Limitation of Responsibility
Veloraynene is not responsible for losses, delays, costs, or issues caused by events outside our reasonable control.
This may include carrier delays, customs inspections, incorrect shipping information, weather conditions, natural disasters, local restrictions, payment issues, or other third-party service interruptions.
Our responsibility for any order-related issue will be handled according to the applicable store policy, including our Shipping Policy and Return & Refund Policy.
Contact Us
If you have any questions about your order or these Terms of Purchase, please contact us:
Brand: Veloraynene
Company Name: Capa Holdings Limited
Email: support@veloraynene.com
Phone: +1 (570) 684-6792
Company Address:
FLAT G-133, 16/F, PHASE 2,
SUPERLUCK INDUSTRIAL CENTRE,
57 SHA TSUI ROAD,
TSUEN WAN, HK
For faster assistance, please include your Order Number and the email address used at checkout when contacting us.