Last Updated: July 25, 2025
Thank you for shopping with Veloraynene.
We know you are looking forward to receiving your order, and we want to make the shipping process as clear as possible. This policy explains how we process, ship, track, and support orders placed through our store.
1. Order Processing
Once your order is placed, our team will begin preparing it for shipment as soon as possible.
Order processing usually takes up to 3 business days. During this time, we verify your order details, prepare the item, package it, and transfer it to our shipping partner.
Orders placed during weekends or public holidays will usually begin processing on the next business day.
2. Shipping Time & Shipping Fee
Our standard worldwide delivery time is usually 10–20 business days after the order has been processed and shipped.
We charge a standard flat shipping fee of USD $5.99 per order.
Shipping times are estimates and may vary depending on your country, local carrier speed, customs clearance, weather, holidays, and other external factors.
3. Possible Shipping Delays
Although we work hard to deliver orders on time, delays may sometimes happen due to circumstances beyond our control.
Possible causes may include:
Customs inspections
Carrier delays
Severe weather
Holiday shipping volume
Local delivery disruptions
International transportation delays
We appreciate your patience if your package takes longer than expected.
4. Tracking Your Order
After your order has shipped, you will receive a shipping confirmation email with your tracking number.
You may track your package through:
Please note that tracking information may take several days to appear or update after the package has been shipped.
5. Split Shipments
If your order includes more than one item, your items may be shipped separately.
This may happen when products are fulfilled from different warehouses or suppliers to help speed up delivery.
If your order is shipped in multiple packages, each package may have its own tracking number.
6. Order Changes
If you need to update your shipping address or change order details such as size, color, or quantity, please contact us as soon as possible.
Order change requests must be submitted within 12 hours of placing the order.
Please email us at:
Include the following information:
Your Order Number
The email address used at checkout
The exact change you would like to request
We will do our best to assist you. However, once an order has entered processing or fulfillment, changes may no longer be possible.
7. Missed Deliveries
If the carrier is unable to deliver your package, they may leave a delivery notice or hold the package at a local post office or pickup location.
Please check your tracking information first and contact your local delivery provider if needed.
Veloraynene is not responsible for packages returned, delayed, or lost due to incorrect addresses, incomplete delivery information, or failure to collect the package on time.
8. If Your Shipment Is Taking Longer Than Expected
If your package appears delayed, please check your tracking page first.
If there has been a tracking update within the past 7 days, your package is usually still moving through the shipping network.
If there has been no tracking update for more than 7 days, please contact us at:
Please include your Order Number and the email address used to place the order, so we can help check the status.
9. Lost or Stolen Packages
If a package is officially confirmed as lost in transit by the shipping carrier, we will arrange a replacement at no additional cost.
However, if tracking shows that the package has been successfully delivered, but you cannot locate it, please first check with:
Neighbors
Family members
Building management
Front desk or reception
Local delivery carrier
Mailbox or parcel locker area
Packages marked as “Delivered” by the carrier are not covered as lost in transit. Veloraynene is not responsible for packages that are stolen or misplaced after confirmed delivery.
10. Shipping Locations
We offer worldwide shipping.
In rare situations, if we are unable to ship to your country or region, we will contact you as soon as possible.
Orders may be shipped from fulfillment centers or trusted supply partners located in the United States, Canada, Australia, the European Union, or directly from approved manufacturers.
This allows us to provide practical products, reliable fulfillment, and competitive pricing.
11. Important Shipping Notes
Shipping Estimates
Delivery timeframes are estimated only. Delays caused by customs, carriers, weather, holidays, or other events outside our control are not the responsibility of Veloraynene.
Customs, Duties, and Taxes
Customers are responsible for any customs fees, duties, import taxes, VAT, or other charges required by their country or region.
These charges are not included in the product price or shipping fee unless clearly stated at checkout.
Address Accuracy
Please make sure your shipping address is complete and correct before placing your order.
We are not responsible for lost, returned, delayed, or undeliverable packages caused by incorrect or incomplete shipping information.
Delivered Packages
Our shipping responsibility ends once the tracking information confirms successful delivery.
Packages lost, stolen, or misplaced after delivery confirmation are not eligible for free replacement or refund.
Customer Support
If you need help with shipping, tracking, delivery, or order changes, please contact us:
Brand: Veloraynene
Company Name: Capa Holdings Limited
Email: support@veloraynene.com
Phone: +1 (570) 684-6792
Company Address:
FLAT G-133, 16/F, PHASE 2,
SUPERLUCK INDUSTRIAL CENTRE,
57 SHA TSUI ROAD,
TSUEN WAN, HK
For faster assistance, please include your Order Number and the email address used at checkout when contacting us.